Refund & Cancellation Policy

All Surplus Docket subscriptions are billed on a recurring basis (either monthly or annually). You have complete control over your subscription at all times.

• No Long-Term Contracts: You can cancel your subscription at any time without penalty or cancellation fees.
• Instant Self-Service: Access the Stripe Customer Billing Portal 24/7 to cancel, update payment methods, or download tax invoices.
• Continued Access: When you cancel, your subscription remains active and you will continue receiving the daily feed through the end of your current paid billing period. No further charges will be incurred.

For licensed attorneys, law firms, and certified asset recovery practices, Surplus Docket offers a 7-Day Complimentary Practice Evaluation for our Multi-State Public Records Feed.

• $0 Initial Charge: When activating an institutional practice evaluation, your payment card is pre-authorized via Stripe Billing with $0 charged on the date of activation.
• 7 Full Days of Morning Delivery: Your practice receives 7 consecutive business days of live 7:00 AM EST court docket deliveries across the Tri-State Core Feed jurisdictions (Florida, Texas, and Georgia).
• Automatic Transition & Cancellation: If you elect to maintain daily docket feeds for your firm, your account automatically transitions to the standard rate of $249/month on Day 8. You may cancel with 1 click at any point during the 7-day evaluation via the self-service Stripe Customer Portal with zero fees or charges.

Surplus Docket provides real-time public records data, proprietary spreadsheets, legal motion templates, and programmatic REST API access that is provisioned and delivered immediately upon payment.

Due to the immediate digital delivery and non-recoverable nature of proprietary intelligence, monthly subscription fees are generally non-refundable once data has been accessed or delivered.

We want legal teams and asset recovery firms to commit to our annual plans with complete confidence.

For all Annual Subscriptions ($2,490/yr Core or $4,490/yr National Master API), we offer a 14-Day Money-Back Guarantee. If within the first 14 calendar days of your initial annual purchase you decide Surplus Docket does not integrate with your practice workflow, you may request a 100% refund of your annual subscription fee.

* The 14-day guarantee applies strictly to first-time annual subscriptions and does not apply to subsequent annual renewals or monthly accounts.

For practitioners testing a single jurisdiction before committing to a monthly feed, the Single-County Pilot Dossier ($49 one-time) includes a 100% Satisfaction Guarantee.

• No Leads Guarantee: If our court ingestion pipeline yields zero active unencumbered surplus records for your selected county at the time of delivery, you may request an immediate 100% refund or exchange for an alternate county docket at zero charge.
• Immediate Processing: Refund requests for pilot dossiers must be submitted within 7 calendar days of purchase via our Inquiry Portal or direct email to dockets@surplusdocket.com.

We are dedicated to maintaining the highest level of professionalism and trust with our subscribers. If you have any questions regarding an invoice, payment link, or renewal date:

• Access your invoice history and billing details directly in the Stripe Customer Portal.
• For billing assistance or refund requests under our 14-day annual guarantee, submit an inquiry via our Publisher & Legal Inquiries Portal or manage your plan directly in your Stripe Customer Portal.

Please allow 3–5 business days for approved refunds to reflect on your original payment card statement, depending on your card issuer's processing schedule.

Surplus Docket targets electronic dispatch of morning court intelligence feeds by 7:00 AM Eastern Standard Time (EST) on court business days. However, because court docket synchronization is directly dependent upon county circuit court clerk postings, municipal overage releases, statutory court holidays, and upstream clerk server maintenance:

• Operational Target: The 7:00 AM EST dispatch schedule represents an operational service target, not a strict time-of-the-essence warranty.
• Flexible Delivery Window: Morning feeds delivered later in the business morning, afternoon, or following clerk registry reconciliations are timely and considered fully delivered.
• Strictly Non-Refundable: Minor delivery timing fluctuations, courthouse batch releases, or queue pacing variances do not constitute grounds for refund, subscription proration, dispute, or credit under any subscription tier.