Surplus Docket
SURPLUS DOCKET
Pricing Customer Portal
Billing Transparency

Refund & Cancellation Policy

Last Updated: August 23, 2026. Surplus Docket is committed to fair, transparent B2B billing with immediate self-service account control.

1

Self-Service 1-Click Cancellation

All Surplus Docket subscriptions are billed on a recurring basis (either monthly or annually). You have complete control over your subscription at all times.

  • No Long-Term Contracts: You can cancel your subscription at any time without penalty or cancellation fees.
  • Instant Self-Service: Access the Stripe Customer Billing Portal 24/7 to cancel, update payment methods, or download tax invoices.
  • Continued Access: When you cancel, your subscription remains active and you will continue receiving daily feeds through the end of your current paid billing period. No further charges will be incurred.
Need to manage or cancel an active subscription? Open Stripe Customer Portal →
2

Monthly Subscription Refund Terms

Surplus Docket provides real-time public records data, proprietary spreadsheets, legal motion templates, and programmatic REST API feeds that are provisioned and delivered immediately upon payment.

Due to the immediate digital delivery and non-recoverable nature of proprietary intelligence, monthly subscription fees are generally non-refundable once data has been accessed or delivered.

Billing Errors & Service Disruption Exceptions: If you experience a technical error resulting in duplicate charges, or if a documented platform failure prevented you from accessing the daily feed, you are entitled to a 100% full refund if reported within 7 calendar days of the transaction.
3

14-Day Annual Plan Evaluation Guarantee

We want legal teams and asset recovery firms to commit to our annual plans with complete confidence.

For all Annual Subscriptions (,388/yr Core or ,188/yr National Master API), we offer a 14-Day Money-Back Guarantee. If within the first 14 calendar days of your initial annual purchase you decide Surplus Docket does not integrate with your practice workflow, you may request a 100% refund of your annual subscription fee.

* The 14-day guarantee applies strictly to first-time annual subscriptions and does not apply to subsequent annual renewals or monthly accounts.

4

Direct Billing Inquiries & Resolution

We are dedicated to maintaining the highest level of professionalism and trust with our subscribers. If you have any questions regarding an invoice, payment link, or renewal date:

  • Access your invoice history and billing details directly in the Stripe Customer Portal.
  • For billing assistance or refund requests under our 14-day annual guarantee, visit your portal or manage your plan directly.

Please allow 3–5 business days for approved refunds to reflect on your original payment card statement, depending on your card issuer's processing schedule.